Who Were the Ionian Greeks

Who the Ionians were and whence they came to Greece is not entirely certain. Solon, Herodotus, and Homer (as well as Pherecydes) believed they originated on the mainland in central Greece. The Athenians considered themselves Ionian, though the Attic dialect is somewhat different from that of the cities of Asia Minor. Tisamenus, the grandson of Agamemnon, evicted from the Argolid by Dorians, drove the Ionians from the Northern Peloponnese into Attica, after which time that district was known as Achaea. More Ionian refugees arrived in Attica when the Heracleidai drove Nestors descendants from Pylos. The Neleid Melanthus became king of Athens, as did his son Codrus. (And hostilities between Athens and Boiotia date back at least to 1170 B.C. if we accept Thucydides dates.) Neleus, son of Codrus, was one of the leaders of the Ionian migration to Asia Minor and was thought to have founded (re-founded) Miletus. Along the way his followers and sons occupied Naxos and Mykonos, driving the Carians out of the Cycladic islands. Neleus brother Androclus, known to Pherecydes as the instigator of the migration, drove the Lelegians and the Lydians out of Ephesus and founded the archaic city and the cult of Artemis. He found himself at odds with Leogrus of Epidaurus, king of Samos. ​Aepetus, one of the sons of Neleus, founded Priene, which had a strong Boeotian element in its population. And so on for each city. Not all were settled by Ionians from Attica,  some settlements were Pylian, some from Euboea. Greek Races Herodotus Histories Book I.56. By these lines when they came to him CrÅ“sus was pleased more than by all the rest, for he supposed that a mule would never be the ruler of the Medes instead of a man, and accordingly that he himself and his heirs would never cease from their rule. Then after this, he gave thought to inquire which people of the Hellenes he should esteem the most powerful and gain over to himself as friends. And inquiring he found that the Lacedemonians and the Athenians had the pre-eminence, the first of the Dorian and the others of the Ionian race. For these were the most eminent races in ancient time, the second being a Pelasgian and the first a Hellenic race: and the one never migrated from its place in any direction, while the other was very exceedingly given to wanderings; for in the reign of Deucalion this race dwelt in Pthiotis, and in the time of Doros the son of Hellen in the land lying below Ossa and Olympos, which is called Histiaiotis; and when it was dri ven from Histiaiotis by the sons of Cadmos, it dwelt in Pindos and was called Makednian; and thence it moved afterward to Dryopis, and from Dryopis it came finally to Peloponnesus, and began to be called Dorian. The Ionians Herodotus Histories Book I.142. These Ionians to whom belongs the Panionion had the fortune to build their cities in the most favorable position for climate and seasons of any men whom we know: for neither the regions above Ionia nor those below, neither those towards the East nor those towards the West. The Twelve Cities Herodotus Histories Book I.145. Upon these they laid this penalty: but as for the Ionians, I think that the reason why they made of themselves twelve cities and would not receive any more into their body, was because when they dwelt in Peloponnesus there were of the twelve divisions, just as now there are twelve divisions of the Achaians who drove the Ionians out: for first, (beginning from the side of Sikyon) comes Pellene, then Aigeira and Aigai, in which last is the river Crathis with a perpetual flow (whence the river of the same name in Italy received its name), and Bura and Helike, to which the Ionians fled for refuge when they were worsted by the Achaians in fight, and Aigion and Rhypes and Patreis and Phareis and Olenos, where is the great river Peiros, and Dyme and Tritaieis, of which the last alone has an inland position. Sources Strabo 14.1.7  - MilesiansHerodotus  Histories  Book IDidaskalia

Nvq 3 - 1678 Words

Jane Gillespie Unit 9, page 1 of 2 Engage in personal development in health, social care or children’s and young people’s settings. 1.1 Describe the duties and responsibilities of own work role. My duties and responsibilities are described in my job descriscription, which relates to the area of health and social care in which I work and my work place. My responsibilities are governed by relevant legislation of the GSCC code of practise for support workers. My workplace policies and procedures are built around these legislations and code of practice, which in turns defines my job description. 1.2 Explain expectations about own work role as expressed in relevant standards. I refer to the GSCC code of practise which states: Protect†¦show more content†¦3.2 Demonstrate use of feedback to evaluate own performance and inform development. There are tow types of feedback, formal and in formal. Formal is usually by your manager. This could be done during supervision or appraisal. They could give you feedback on improvements to your practise since you attend a specific course. They could give you feedback in regards to the way you have handled a situation/incident. From your managers feedback and on reflection, you may feel had you had specific training in the required area. Here you request further training or development for your practise. Informal feedback could be from individuals. Key people or colleagues. It could be a small comment which makes too reflect on your performance and make a conscious change to your practise to enhance it. You could also ask colleagues to give you feedback on various aspects of your practise, then reflect on their feedback in ways which will inform your future development. 4.1 Identify sources of support for planning and reviewing own development. Everyone should have their own personal development plan. This should be a up to date record showing attended and any training and development needs which have been identified. 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The French Revolution Essay Summary Example For Students

The French Revolution Essay Summary There was a loud thunk as the blade hit the wood block, silence and then a cheer rose up from the crowd as yet another noblemans head rolled. The French Revolution was one of the bloodiest revolutions in history, it was responsible for taking the lives of thousands of Frenchmen. But what was the cause of this carnage? As former Vice President Hubert Humphrey said, History teaches us that the great revolutions arent started by people who are utterly down and out, without hope and vision. They take place when people begin to live a little better and when they see how much remains to be achieved.The French Revolution and the Estates General. The roots of the French Revolution of 1789 can be traced back to the reign of Louis XIV, an absolute monarch. He established the basis of the French Revolution by reducing the power of nobles, taking them away from their land, the roots of their power. Then came Louis XV who allowed political and social positions to be bought by wealthy commoners, enraging nobles even further. These events culminated in Louis XVI, his Estates General and the French Revolution. During the time of the French revolution there where three estates or social classes in France, described by Thomas Jefferson, the American Ambassador as Clergy, Nobles, and Commons. The Clergy were representatives of the church and served as judges, Nobles were militaristic, and finally the Commoners were divided into the Bourgeoisie, who were wealthy land owners, and the poor peasants. Stands taken between the three estates and Louis XVI caused the French Revolution. Despite their efforts to bring France into a new form of government, one which would serve the needs of the common people, France still fell into a state of corruption. At the young age of 12 Louis XVI had already begun to create his own ideas of government. Thus, by our primordial origin , all men without exception are my equals. Liberty is one of the rights of man and government is established to conserve it. The objects of all laws is to preserve for mankind, the rights which belong to him. There are four natural rights which the King is obliged to conserve for each of his subjects. These come from God and are older than all laws, political or civil. They are life, honor, liberty, and property. Because of these views on government, Louis XVI brought the Estates General, a ruling body which would represent the common people, into existence, to give all of the estates a say in government. Jefferson described what he believed Louis XVIs reasons were, the honest man in his kingdom, and the most regular and economical I believe he will consider the opinion of the States General as the best evidence of what will profit and please the nation and (he) wi ll conform to it. This new form of governing was a far cry from the traditional monarchy, which had ruled France for so long. Louis XVI greeted the Estates General warmly on May 5, 1789 with an opening speech. Sirs, this day which my heart awaited since a long time has finally arrived and I see myself surrounded by the representatives of the nation which I am honored to command. However his speech was not to be all good news, The debt of the state, already immense on my coming to the throne, has accumulated during my reign The increase in the tax has been the unavoidable result and has been rendered more painful by their unequal distribution. Until that time, Nobles and Clergy were exempt from tax, leaving only the lower third estate to pay the debt. So Louis proposed a solution to the Estates General, A general anxiousness in and an exaggerated desire for change, have taken over the public mind.. if we didnt hasten to stabilize it. It is with my confidence, gentlemen, which I have gathered you together (for) the first two orders to renounce their financial privileges. Louis XVIs solution to the high taxati on on the third estate was to force the first and second estate to begin paying taxes, like the peasantry. This strengthened his ideals of equality in a society. .u72bd78a101c7024603daa7b9de658ef1 , .u72bd78a101c7024603daa7b9de658ef1 .postImageUrl , .u72bd78a101c7024603daa7b9de658ef1 .centered-text-area { min-height: 80px; position: relative; } .u72bd78a101c7024603daa7b9de658ef1 , .u72bd78a101c7024603daa7b9de658ef1:hover , .u72bd78a101c7024603daa7b9de658ef1:visited , .u72bd78a101c7024603daa7b9de658ef1:active { border:0!important; } .u72bd78a101c7024603daa7b9de658ef1 .clearfix:after { content: ""; display: table; clear: both; } .u72bd78a101c7024603daa7b9de658ef1 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u72bd78a101c7024603daa7b9de658ef1:active , .u72bd78a101c7024603daa7b9de658ef1:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u72bd78a101c7024603daa7b9de658ef1 .centered-text-area { width: 100%; position: relative ; } .u72bd78a101c7024603daa7b9de658ef1 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u72bd78a101c7024603daa7b9de658ef1 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u72bd78a101c7024603daa7b9de658ef1 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u72bd78a101c7024603daa7b9de658ef1:hover .ctaButton { background-color: #34495E!important; } .u72bd78a101c7024603daa7b9de658ef1 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u72bd78a101c7024603daa7b9de658ef1 .u72bd78a101c7024603daa7b9de658ef1-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u72bd78a101c7024603daa7b9de658ef1:after { content: ""; display: block; clear: both; } READ: Legalize Marijuana misc EssayThe Nobility and Clergy had their land taken away by Louis XIV, their positions taken by peasants left them enraged and now they were being told to pay taxes like a commoner. But the insult would not stop there. The king wished for each estate to have equal representation, again standing up against tradition, my preference was for doubling representation for the Third Estate and voting by head At present each estate received one vote so, 200,000 or 300,000 individuals out of 26,000,000 citizens constitute two-thirds of the common will.Others felt similarly to Louis XVI on the issue of voting. For instance, the Keeper of the Seals, Barentien, wh o was equivalent to the prime minister, stated, (It) would seem to have the advantage of making the popular will better known. Unfortunately, the upper estates would never agree to meeting under these circumstances, they had already lost a great deal. Thomas Jefferson predicted, The clergy will move heaven and earth to defeat the effects of this (just) representation. They will endeavor now that the votes shall be by Orders, and not by person. Fortunately not all of the nobles shared the clergies opinion, The younger part of the nobility are in favor of (equality of power,) and those more advanced are daily coming to them. forty-eight of the nobles have joined the third estate so that the Common chamber consists of upwards of 800 members.The Third Estate , on the other hand felt it was their right as seen in Abbe Seises pamphlet What is the Third Estate? He declared, 1st. What is the Third Estate? Everything. 2nd. What has it been heretofore in the political order? Nothing. 3rd. What does it demand? to become something therein. To accomplish this the Deputies or representatives of the Third Estate needed to become a true political power. Hence the formation of the National Assembly. The Third Estate declared itself the National Assembly on June 17,1789. The Assembly deliberating after the verification of powers, recognizes that this assembly (Third Estate) is already composed of deputies sent directly by at least 96% of the nation. Baron Malouet stated, No assembly ever contained so many remarkable men. The members of the National Assembly took on an oath known as the Tennis court oath which, Decrees that all members of this Assembly shall immediately take a solemn oath not to separate, and to reassemble wherever circumstances require, until the constitution of the kingdom is established and consolidated upon firm foundations; and that, the said oath taken, all members and each one of them individually shall ratify this steadfast resolution by signature. At that point the National Assembly secured their intentions to create a new constitution. Jeffersons comment showed the power that this new assembly controlled, If the king will do business with the third estat e which constitutes the nation, it may be well done without priests or nobles.Unfortunately the National Assembly lost track of the peasants needs in their single minded attempt at a new form of government. The lower class was suffering from the burden of high taxes as seen y this account, taken by Arthur Young, an English traveler. I was joined by a poor woman, who complained of the hard times, and that it was a sad country; demanding her reasons, she said her husband had but a morsel of land, one cow, and a poor little house, yet they had a franhar (or 42lb) of wheat and 3 chickens, to pay as a quit-rent to one Seigneur, and 4 franhars of oats, 1 chicken to pay another, besides very heavy tailles and other taxes. It was said, at present, that something was to be done, but she did not know who nor how, but God would send us betterBy this time it had become apparent that the three estates were incompatible and unable to make decisions for the good of the people, I say that the deput ies of the (estates) have nothing in common with the national representation, that no alliance is possible among the three orders in the Estates General, and that, unable to vote in common, they cannot do so either by order or by head. The commoners began to see the deputies as fools, It is an established fact that the deputies are not representatives of the nation at all; accordingly, they are incompetent to vote for it.And so the governments popularity plummeted among the people, whose lives were being threatened by the unjust taxation. Jefferson observed that, The disposition of the people at this moment is so unfavorable to the court that I should not be surprised if the States General, by appearing to give too much credit to the kings professions, should lose the consideration which they have hitherto been held by the nation.(On 13 July) the people of Paris forced the prison of St Lazare, where they got some arms. On the 14th they took the Invalides, the Bastille, and beheaded the governor and lieutenant governor of the latter and the Prevost des Marchands.Hence the carnage and destruction of the French Revolution began. .ua5249e19c1bd5741c9e35a9f6c606bf7 , .ua5249e19c1bd5741c9e35a9f6c606bf7 .postImageUrl , .ua5249e19c1bd5741c9e35a9f6c606bf7 .centered-text-area { min-height: 80px; position: relative; } .ua5249e19c1bd5741c9e35a9f6c606bf7 , .ua5249e19c1bd5741c9e35a9f6c606bf7:hover , .ua5249e19c1bd5741c9e35a9f6c606bf7:visited , .ua5249e19c1bd5741c9e35a9f6c606bf7:active { border:0!important; } .ua5249e19c1bd5741c9e35a9f6c606bf7 .clearfix:after { content: ""; display: table; clear: both; } .ua5249e19c1bd5741c9e35a9f6c606bf7 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .ua5249e19c1bd5741c9e35a9f6c606bf7:active , .ua5249e19c1bd5741c9e35a9f6c606bf7:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .ua5249e19c1bd5741c9e35a9f6c606bf7 .centered-text-area { width: 100%; position: relative ; } .ua5249e19c1bd5741c9e35a9f6c606bf7 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .ua5249e19c1bd5741c9e35a9f6c606bf7 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .ua5249e19c1bd5741c9e35a9f6c606bf7 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .ua5249e19c1bd5741c9e35a9f6c606bf7:hover .ctaButton { background-color: #34495E!important; } .ua5249e19c1bd5741c9e35a9f6c606bf7 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .ua5249e19c1bd5741c9e35a9f6c606bf7 .ua5249e19c1bd5741c9e35a9f6c606bf7-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .ua5249e19c1bd5741c9e35a9f6c606bf7:after { content: ""; display: block; clear: both; } READ: Anthony Corrado The Purity Myth April 9, 2015 In t Essay

Case Study of British Airways

Question: Describe about the impact of factors of service process on the satisfaction level of customers in the aviation industry of British Airways? Answer: Introduction The service industry is considered to be the major contributor towards the world economy. As there is a significant rise in the competition in this segment, the market players are facing huge challenges related to the service quality, which actually satisfies the customers. According to the opinion of Luo Homburg (2007; p.135), the organization that have a high quality services for the customers in the market, actually, enjoys high success rate in the industry compared to their competitors. Thus, the current research focuses on understanding the customer service factors of aviation industry, specifically considering the British Airways. The rationale behind this current study is to understand the impact of service factors on the satisfaction level of the customers. Understanding the service factors actually helps in determining the success of the organization. In the last few decades, British Airways has successfully been contributing more than 10billion towards the economy of UK. Thus this report would discuss what are the factors that the British Airways have been utilizing to deliver their best to the customers? Research Aim The current study aims at understanding the impact of the factors of service process on the satisfaction level of the customers in the aviation industry. The study considers the case study of British Airways. Rationale Of Study An association that works in the airline industry essentially organizes all customer service process factors at the hoisted level with the points of accomplishing successful consumer satisfaction. It is reality that the level of consumer satisfaction straightforwardly investigates the development of the business over the time allotment. In this way the preparatory endeavors of this examination work are assess all the customer service process factors considering the detailed analysis of British Airways (Gremler, Gwinner Brown, 2001, p 50). It is discernible that British Airways has created its a high brand image in the aviation industry, which bless with raised level of administrations towards the client on a reliable premise. Subsequently, surveying the customer service process factors of the predicted association would support to measure the relative effects of them on the level of consumer satisfaction. Hypothesis Of Study The hypothesis of the study helps to understand the relationship between the service factors and the customer satisfaction level. Thus the following hypothesis will be tested: Null Hypothesis (H0): There is no positive impact of customer service factors on the satisfaction level of the customers in British Airways. Alternative Hypothesis (H1): There is a positive impact of customer service factors on the satisfaction level of the customers in British Airways. Variables Of The Study In order to understand the customer service factors of aviation industry, it is very important to understand the three service segments of Airlines like British Airways, one is the pre-board services, then secondly, it is the on-board services and thirdly, it is the post-arrival services. All these three factors add potentiality to the services of aviation industry. These three factors actually help to fulfill the gap available in the services of aviation industry and also attain high satisfaction level of the customers (Oyewole, 2002). Further, under these three segments there are wide variety of services like, for instance, the pre-board services include the ticket booking services, the process of check-in, services at airport, pre-flight services and also departure services are some of the factors that influences the pre-board services. Similarly, there are wide varieties of services under the category of on-board services and also post-arrival services (Chen, Wang, Cheng Kuntjara, 2008). 1. Pre-Board Services:a. Booking Tickets: This is the most important service of airline industries. This process is not just limited towards the purchasing of tickets; however, it is also related to delivering the relevant information to the potential users before buying the tickets. Further, at the time of booking tickets there exists certain aspect that plays important roles. Also the accuracy of data and also speed of the booking process plays an important role. These are some of the service factors that influence the satisfaction level of the customers.b. Pre-Flight Services: While discussing the pre-flight services, the main things that a customer looks in to are the ease of access to the pre-flight services, further the parking facilities available in the airport and also the transportation modes and convenience to reach airport (Bejou Palmer, 1998). c. Process of Check-In:This is the section where the customer faces various issues. The customers in this service expects ease, accuracy and speed of the process of check-in. further, they also check for multiple check-in options that are available to them or not. These factors decide their satisfaction level.d. Airport Services: This is also another important service of pre-board services. Here, in these services, the customers mainly look for various aspects like help from the flight service in-charges, the behavior and attitude of the employees in flight, the services available in the flights and also availability of necessary materials etc.e. Departure Process: At the time of departure the customers mainly looks into the punctuality factor that is the arrival and departure of the flight. If the customer finds any delay, they expect the organization to inform the customers about the delay in advance. 2. On-Board Services:The on-board services generally include the entertainment amenities, the quality of beverages and food provided, shopping facilities etc.3. Post-Arrival Services: This is an alternate cri tical perspective which to a great extent influences the level of fulfillment of the client. In this connection the viewpoint which clients are fundamentally searching for is the baggage delivery aspect. They are evaluating this specific perspective on the premise of accuracy and speed. In the meantime they are additionally searching for other travel related offices like lodging, travel related protection and so on. At long last, they are likewise searching for any rebates gave by the carriers in the event that they acknowledge all such administrations (Seyed Alireza Mosavi, 2012). The following service factors have been summarized in the following table: Customer service process factors Discussion Ticket Purchase Availability of Information is easily Speed, Accuracy and easy of ticket booking Pre-flight services Before flight services are easily available The parking facilities and airport is located at convenient location Check-in Accuracy, ease and speed o check-in process More than one-check in options are available Airport services Availability of comfortable waiting lounges Highly standard and helpful personnel The flight personnel are courteous The airline is comfortable and clean The necessary materials are readily available in the airline Departure The arrival and departure time of flight is always on time At the time of delay, proper announcement with the necessary information is provided On board services Entertainment facilities are available in flight The food and beverages provided by the airlines is of high quality There are various on-board varieties in Airlines like shopping Arrival See departure Post-arrival Right and quick baggage delivery There are various service partners like the car rental, travel agencies, hotel service delivery with the airlines Discount coupons are offered to the customers availing for other services Every dimensions discussed above have significance towards maintaining the quality, cutting costs and also manage the demand fluctuations and also the needs of the customers. The aviation industry is already started implementing various strategies that would help to meet these service factors for satisfying the customers. Even though the aviation industry had to face economic crisis, but the UK aviation industry had experienced 7.9% growth in the year 2011. Data Set The researcher aims at evaluating the impact of service process factors on the satisfaction level of the customers in aviation industry emphasizing on the case of British Airways. Here, the researcher utilizes the five point Likert scale for data collection from the British Airways customers. The likert scale, 1 shows the very low association and the 5 shows the very high association. The data set contains 19 variables that are broadly subcategorized under three different segments of service, pre-board, on-board and post-arrival services (Kim, 2011). The sample size considered for this present study is 40. Microsoft Excel is being used to analyze the 40 data sets and both statistical and descriptive study is being executed. The data set looks as mentioned below: Options (1 = low; 5 = high) 1 2 3 4 5 Ticket Purchase Availability of Information is easily Speed, Accuracy and easy of ticket booking Pre-flight services Before flight services are easily available The parking facilities and airport is located at convenient location Process of Check-in Accuracy, ease and speed o check-in process more than one-check in options are available Services in Airport Availability of comfortable waiting lounges Highly standard and helpful personnel The flight personnel are courteous The airline is comfortable and clean The necessary materials are readily available in the airline Process of Departure The arrival and departure time of flight is always on time At the time of delay, proper announcement with the necessary information is provided Service of On board Entertainment facilities are available in flight The food and beverages provided by the airlines is of high quality There are various on-board varieties in Airlines like shopping Post-arrival Right and quick baggage delivery There are various service partners like the car rental, travel agencies, hotel service delivery with the airlines Discount coupons are offered to the customers availing for other services Descriptive Statistics Options (1 = low; 5 = high) N Mean Std. Deviation Min Max Ticket Purchase Availability of Information is easily 40 2.55 1.13 1 5 Speed, Accuracy and easy of ticket booking 40 3.13 0.56 2 5 Pre-flight services Before flight services are easily available 40 1.83 0.68 1 3 The parking facilities and airport is located at convenient location 40 4.10 0.67 3 5 Process of Check-in Accuracy, ease and speed o check-in process 40 2.13 0.33 2 3 more than one-check in options are available 40 1.75 0.44 1 2 Services in Airport Availability of comfortable waiting lounges 40 4.28 0.68 3 5 Highly standard and helpful personnel 40 3.08 0.80 2 5 The flight personnel are courteous 40 4.08 0.73 3 5 The airline is comfortable and clean 40 3.00 0.55 2 4 The necessary materials are readily available in the airline 40 3.48 0.75 2 4 Process of Departure The arrival and departure time of flight is always on time 40 3.05 0.75 1 5 At the time of delay, proper announcement with the necessary information is provided 40 2.95 1.13 1 4 Service of On board Entertainment facilities are available in flight 40 2.78 1.00 1 4 The food and beverages provided by the airlines is of high quality 40 2.60 0.84 1 5 There are various on-board varieties in Airlines like shopping 40 4.90 0.30 4 5 Post-arrival Right and quick baggage delivery 40 2.43 1.03 1 4 There are various service partners like the car rental, travel agencies, hotel service delivery with the airlines 40 1.98 0.70 1 4 Discount coupons are offered to the customers availing for other services 40 3.40 0.87 1 4 Histogram Of Mean Bin Frequency 1.75 1 2.5375 4 3.325 7 4.1125 4 More 2 Descriptive Statistic Analysis Here the descriptive statistics utilized as a part of the study are max value, min value, standard deviation which measures the dispersion and the mean that measure the central of tendency. It is confirm that descriptive statistics are utilized to survey the whole data set and in addition to set up the data set in a way that it supports the analyst to execute statistical and descriptive. Here the measure of central of tendency that is the mean demonstrates the average of the each of the variable utilized here. From the above table it is detectable that the variable "more than one-check in options availability scores the least average score of 1.75, though the variable " There are various on-board varieties in Airlines like shopping " scores highest average score of 4.90. From this descriptive study, it is additionally perceptible that with the exception of " There are various on-board varieties in Airlines like shopping ", there exists certain variables like " Availability of comfortable waiting lounges ", " The parking facilities and airport is located at convenient location" and " The flight personnel are courteous " are likewise critical variables in this study. The measure of scattering, extraordinarily the standard deviation as indicated in the above elucidating insights table additionally help these conclusion. Statistical Test Regression analysis: Regression Statistics Multiple R 0.63 R Square 0.39 Adjusted R Square 0.34 Standard Error 0.54 Observations 40 ANOVA df SS MS F Significance F Regression 3 6.94 2.31 7.81 0.00 Residual 36 10.66 0.30 Total 39 17.6 Coefficients Standard Error t Stat P-value Lower 95% Upper 95% Lower 95.0% Upper 95.0% Intercept 2.83 1.48 1.92 0.06 -0.17 5.82 -0.17 5.82 Pre board services 0.33 0.38 0.87 0.39 -0.44 1.09 -0.44 1.09 On board services -0.73 0.19 -3.86 0.00 -1.11 -0.34 -1.11 -0.34 Post arrival services 0.68 0.16 4.37 0.00 0.36 1.00 0.36 1.00 Findings Here, the regression analysis is utilized as measurable test to affirm the hypothesis of the study. As per the regression analysis, Multiple Regression Model" is utilized where, satisfaction level of the consumers is utilized as independent variable and all the other three service segments the post-arrival service, pre-board services and on-board services, are utilized as dependent variables (Josephat Ismail, 2012). Presently from the above regression analysis it is discernible that the estimation of R Square is 0.39. Since it the score is positive it can be said that services related to Pre-board, On-board services and Post-arrival services are absolutely connected with satisfaction level of customers. Here, the equation of regression is as mentioned below: Y=A + B x 1 + C x 2 + D x 3 Where, Y = Level of consumer satisfaction A = 2.83 B = 0.33 C = - 0.73 D = 0.68 Hence, the equation of regression is Consumer satisfaction level= 2.83 + 0.33 * (Pre board services) - 0.73 * (on board services) + 0.68 * (Post arrival services) Further, since the F-value significance is 0.00038 which is less that 0.05, thus the null hypothesis is to be dismissed. That is it can be said that "Customer service process factors have positive effect on the satisfaction level of the customers in the aviation business, particularly in the event of British Airways." Conclusion And Recommendation Consequently to conclude it can be said that in the airlines business especially focusing on the case of British Airways, the satisfaction level of consumer generally relies on the factors of customer service process. In any case, from the above research the accompanying alternatives can be recommended: 1. The most favored activity to be taken by the association is change in-flight benefits that the clients expect higher than the current stage. As the tastes of the clients are on change, the association needs to conduct the customer feedback survey that would help to adapt with the latest services obviously by the passengers of the flight. 2. As per the interior data given by the supervisors, the association needs to rebuild its structure through consolidating new services like implementing prompt boarding time that would help to deliver best flight services and also electronic queuing process. References Baker, D. (2013). Service Quality and Customer Satisfaction in the Airline Industry: A Comparison between Legacy Airlines and Low-Cost Airlines. AJTR, 2(1). doi:10.11634/216837861302317 Bejou, D., Palmer, A. (1998). Service failure and loyalty: an exploratory empirical study of airline customers. 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